Refund Policy

Because of the intimate nature of our products, we do not offer refunds or returns. However, we are happy to exchange your item if it was damaged during transit. In order to receive an exchange on damaged items, please note the following guidelines:

Please contact us with in 7 days of delivery confirmation. Anything after 7 days voids all exchanges which goes for damaged or missing products. No exceptions.
In order for us to approve the replacement on damaged items we will need to see clear pictures of the damage. Please note that each gemstone is different in texture, weight, pattern/color and smoothness. It is common and to be expected for some stones to have superficial surface scratches, this is not considered damaged. Please email us clear pictures to: info@shopdivinedarling.com After your exchange has been approved we will send you a pre-paid shipping label for you to send your item(s) back to us. Once the item is received by us we will ship your new item out. Pre-paid shipping labels are provided for damaged items only.

 

* Please note that gemstones may crack if placed in boiling water, as well as, if they are dropped on the floor. This can cause them to become weak and break at a later time. 

* Gemstones are extremely fragile when carved and shaped into our specific products and can not be reinforced or made stronger.  Handle with care, we are not responsible for self inflicted damages to the stones and do not offer exchanges on these items.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.